Shipping policy
Shipping Policy – Lunar Memories
At Lunar Memories, every order is carefully prepared to ensure the highest quality, especially for our personalized products.
Order Processing Time
All orders are processed within 3–4 business days (Monday–Friday).
Please note:
- Processing times may be slightly longer during peak seasons, holidays, or high demand
- Personalized/custom orders may require additional preparation time
Shipping & Delivery Time
Estimated delivery time:
- 6–10 business days after shipment
Total estimated delivery time:
👉 9–14 business days (processing + shipping)
Delivery times may vary depending on your location and external factors such as:
- Carrier delays
- Weather conditions
- Holidays or peak seasons
Tracking Information
Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
Shipping Address
Please ensure that your shipping address is accurate and complete at checkout.
We are not responsible for:
- Incorrect or incomplete addresses
- Packages delivered to the wrong address provided by the customer
If you notice an error, contact us immediately before your order ships.
Lost or Delayed Packages
If your order is delayed or appears lost, please contact us. We will work with the carrier to resolve the issue.
Contact Us
If you have any questions about your order or shipping, feel free to reach out:
📧 infolunarmemories@gmail.com
📧 mateoposada07@gmail.com
📞 +1 (402) 910-1421